Why people leave Freshdesk
Freshdesk is Freshworks' ticketing helpdesk with automations and a knowledge base. Growth plans list from $15/agent/mo billed annually (about $180/agent/yr), with a limited free tier. That is roughly $180 per year — about $900 over five years — and access stops the moment you cancel: the fee is for permission, not for ongoing work done on your behalf. The tools above do their slice of the job on your own hardware or your own server, so the cost is fixed at the sticker price.
Common questions
Is there a one-time-purchase alternative to Freshdesk?
Yes — Deskly ($49 once). Each covers a genuine slice of what Freshdesk charges for, and none of them has a renewal.
How much does Freshdesk cost?
Freshdesk is Freshworks' ticketing helpdesk with automations and a knowledge base. Growth plans list from $15/agent/mo billed annually (about $180/agent/yr), with a limited free tier. Taken at face value, that is roughly $180 per year — $900 over five. The alternatives on this page are single payments, so their cost never grows.
Do these tools replace everything Freshdesk does?
No — each one replaces the specific slice described in its card above, and the head-to-head page spells out where Freshdesk still wins. Read the pairing before you cancel anything.
Looking at one specific app? Read the head-to-head: Deskly vs Freshdesk.