NPS, CSAT and CES surveys you own forever.
Agencies pay per-seat and per-client fees that scale with their success. Self-hosted, pay-once tools replace per-seat pricing with a flat cost that margins actually survive.
The tool this job usually means renting is Delighted, at $224+/mo — roughly $2,688 a year, every year. Pulsecheck does the job for a one-time $29 — running on infrastructure you control.
NPS (0-10), CSAT (1-5) and CES (1-7), each with correct documented score math (NPS = %promoters minus %detractors, ranged -100 to 100).
For agencies, three survey types pays off across every client account, with no per-seat math — and it's covered by the same one-time $29, not metered per month.
A standalone survey link, personalized email sends via your own SMTP, and an embeddable widget script.
For agencies, three delivery channels pays off across every client account, with no per-seat math — and it's covered by the same one-time $29, not metered per month.
Email-keyed dedupe at the database level means a second submit gets a friendly already-responded message.
For agencies, one response per recipient pays off across every client account, with no per-seat math — and it's covered by the same one-time $29, not metered per month.
One payment of $29 gets the packaged Windows installer, or clone the MIT source at github.com/bensblueprints/nps-survey-tool-mvp and run it yourself for free.
Docker-compose onto a $5 VPS to collect responses publicly, or run the desktop build locally.
Share the standalone link, send via your SMTP, or drop the widget script on your site, then watch scores and detractor alerts roll in.
Pulsecheck is $29, once. Delighted at $224+/mo — roughly $2,688 a year, every year. Delighted costs more in a single month than Pulsecheck does for good, unlimited responses included.
Delighted costs more in a single month than Pulsecheck does for good, unlimited responses included. Pulsecheck costs $29 once; Delighted charges $224+/mo — about $2688 a year. For agencies, that fixed cost is the whole point: the tool is a one-time line item, not a monthly one.
Yes, Pulsecheck is MIT-licensed at github.com/bensblueprints/nps-survey-tool-mvp. The $29 buys the packaged Windows installer and 1-click setup; building from source is free.
In a SQLite file on your own server. It is 100% local, with no telemetry and no response caps.