Small businesses get nickel-and-dimed by per-user pricing on helpdesks, forms, signatures and scheduling. One-time software makes the toolset a capital expense instead of a creeping payroll line.
The tool this job usually means renting is Statuspage.io, at $29+/mo — roughly $348 a year, every year. Upkeep Status does the job for a one-time $29 — running on infrastructure you control.