The email-to-ticket help desk you own forever.
Agencies pay per-seat and per-client fees that scale with their success. Self-hosted, pay-once tools replace per-seat pricing with a flat cost that margins actually survive.
The tool this job usually means renting is Zendesk, at $55/agent/mo — roughly $660 a year, every year. Deskly does the job for a one-time $49 — running on infrastructure you control.
Poll any IMAP inbox or POST to a token-protected webhook — replies thread automatically via subject markers.
For agencies, email → ticket pays off across every client account, with no per-seat math — and it's covered by the same one-time $49, not metered per month.
Answer over SMTP, threaded back to the requester, with an optional CSAT footer on every reply.
For agencies, threaded SMTP replies pays off across every client account, with no per-seat math — and it's covered by the same one-time $49, not metered per month.
Open / pending / solved / closed, four priorities, assignees, tags, saved views and search.
For agencies, full ticket workflow pays off across every client account, with no per-seat math — and it's covered by the same one-time $49, not metered per month.
One payment of $49 gets you the packaged installer, or clone the MIT source and run it yourself for free.
Docker-compose onto a $5 VPS for a public help desk, or run the Electron desktop build for an internal one.
Poll an IMAP mailbox or forward mail to the webhook — incoming email becomes tickets your team can work.
Deskly is $49, once. Zendesk at $55/agent/mo — roughly $660 a year, every year. One month of Zendesk for a three-person team more than covers Deskly — and it never charges you again, however many agents you add.
One month of Zendesk for a three-person team more than covers Deskly — and it never charges you again, however many agents you add. Deskly costs $49 once; Zendesk charges $55/agent/mo — about $660 a year. For agencies, that fixed cost is the whole point: the tool is a one-time line item, not a monthly one.
Yes — Deskly is MIT-licensed at github.com/bensblueprints/helpdesk-tickets-mvp and always will be. The $49 buys the packaged installer, 1-click setup and updates; building from source is free.
Correct. Add as many agents as you like — the price is $49 once, not per seat. That's the whole point: your team size is your business, not a billing lever.