🎫 Deskly
The email-to-ticket help desk you own forever.
Deskly at a glance
| Price | $49, once — no renewal |
| Replaces | Zendesk at $55/agent/mo — roughly $660 a year, every year |
| Type | Self-hosted web app |
| Platforms | Your own server (VPS / Docker), any browser |
| Category | Business Operations |
Deskly features
📧 Email → ticket
Poll any IMAP inbox or POST to a token-protected webhook — replies thread automatically via subject markers.
📤 Threaded SMTP replies
Answer over SMTP, threaded back to the requester, with an optional CSAT footer on every reply.
🗂️ Full ticket workflow
Open / pending / solved / closed, four priorities, assignees, tags, saved views and search.
⚡ Canned responses
Macros with variable substitution — customer name, ticket id, subject and more.
📝 Notes vs public replies
Internal notes never email the customer; @mention teammates privately.
⏱️ SLA timers per priority
First-response and resolution clocks with live breach badges and a breach counter on the dashboard.
👍 Built-in CSAT
Solved tickets email a thumbs up/down link; ratings roll up into a satisfaction score.
📊 Ops dashboard
Tickets by status, open by priority, average first-response time, SLA breaches and CSAT %.
$49 once — that's the whole pricing page
Zendesk charges $55/agent/mo — roughly $660 a year, every year. Deskly is a single payment, and it keeps working whether or not we ever sell another copy.
Or get Deskly inside the full suite — every app in the catalog, currently $97 for the bundle. See the bundle →
Deskly guides & pages
Honest answers
Is it really free on GitHub?
Yes — Deskly is MIT-licensed at github.com/bensblueprints/helpdesk-tickets-mvp and always will be. The $49 buys the packaged installer, 1-click setup and updates; building from source is free.
Does it really have no per-agent pricing?
Correct. Add as many agents as you like — the price is $49 once, not per seat. That's the whole point: your team size is your business, not a billing lever.
Where does my ticket data live?
In a SQLite file on your own server. Nothing is uploaded to us or anyone else — no cloud, no telemetry, no account with us.